Troubleshooting Common Connection and Login Errors
Even when following the correct steps, you may occasionally encounter errors when attempting to load the portal. The most common issue reported by users trying to load 10.24.1.71/gating is the “Site Can’t Be Reached” error. This usually indicates a routing mismatch or a connection drop. Below are several proven troubleshooting methods to resolve these issues.
1. Verify Your Physical and Wireless Connections
If your device loses its connection to the local router, even for a second, the local IP address will become inaccessible. Check your device’s Wi-Fi status to ensure you are still connected to the correct network SSID. If you are using a wired Ethernet connection, ensure the cable is securely plugged into both your device and the
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